Refund policy
Return & Refund Policy
Thank you for shopping at ixufast! We want you to be completely satisfied with your purchase. If you need to return an item, we are here to help.To start a return, you can contact us at admin@ixufast.com.
Return Window
You have 14 days from the date your item was delivered to request a return. Return requests made after this 14-day window will unfortunately not be eligible for a refund.
Free Return Shipping
We offer free return shipping on all eligible returns! We will provide you with a prepaid shipping label so you can send your item back to us at no extra cost.
Final Sale Items
Please note that certain items are final sale and cannot be returned or cancelled. This applies to:
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Items in our Australia Products, UAE Products, and USA Products collections.
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Specific products including the Dirt e-Bike, Electric Bike, and Electric Scooter.
How to Initiate a Return
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Log into your customer account or contact our support team at admin@ixufast.com.
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Provide your order number and the reason for the return.
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If approved, you will receive a prepaid shipping label and instructions on how to send your package back.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at admin@ixufast.com.